REFUNDS, RETURNS AND EXCHANGE:
We believe variations are the beauty of handmade products & this is what makes them unique. Imperfections / irregularities in the product cannot be termed as defects, as these are intrinsic to the handmade process. Refund on the basis of such queries will not be entertained. We request you to check the product details thoroughly before buying any product. Many of the products(fabric) are made of natural colours & may bleed during first few washes and therefore need special care. Kindly follow the instructions mentioned properly to increase the longevity of the product.
1. In case of damage / defect found in the product while it is received, a complaint with the clear pictures of the defected area should be filed at the time of receiving the product. This should be mailed at email@example.com or a return request should be filed through the website. We will get back to you within 48 hours of receiving the complaint. A pickup for the product will be initiated after the query has gone through and been found valid by our quality team. The sole decision of considering the validity of the query after hearing it from the customer however lies with the quality team. A refund or a gift voucher against the refundable amount will be issued thereafter.
2. In case you do not raise a refund claim using the Website or through email within the prescribed time you shall not be eligible for a refund.
3. In case of exchange for reasons such as colour, size, a return request should be filled within 24 hours of receiving the product with a reason. Our team upon receiving the request would get back to you. Once your request is approved you need to aptly package and ship the product into the mentioned address in their original condition. The exchange/return will be subjected to the terms mentioned in respective product’s listing on the website. If the return or exchange is allowed in the product’s listing, the request shall be entertained and customer will have to pay the applicable courier charges, as well as applicable payment gateway charges.
4. If you return the product without a mail of approval from Imagineers Studio & the product gets lost or is received in a damaged condition, the customer will have to bear the price of the product.
5. In case the product is lost because of a wrongly fed address by the client or product send back to the address without prior consent from the team Imagineers Studio will not be liable for any refunds.
6. For orders done by customers residing in India: A transactional SMS will be sent to you when your order is out for delivery, if you have not received the order or have not found the product as described in the listing, you must contact us within the same days of receiving the product. Also, it is your responsibility to provide us with the right mobile number while placing an order; the company will not be liable if you do not receive the transactional SMS because of wrong mobile number provided by you.
7. For orders done by customers residing outside India: An E-mail will be sent to you with the tracking details of your order, if you have not received the order or have not found the product as described in the listing, you must contact us within same day of receiving the product. Also, it is your responsibility to provide us with the right email address while placing an order; the company will not be liable if you do not receive the E-mail because of wrong E-mail address provided by you.
8. In case of COD orders not having service on the specified pin code, you will receive an email from the Imagineers Studio along with the bank details. The products will be sent to you either by Indian postal services or through the courier service available at your pin code, once we have received the transaction amount.
All payments for refund of the Transaction Price shall be as follows and in accordance with the provisions contained herein and applicable laws in India, particularly the directions issued by the Reserve Bank of India from time to time for opening and operation of accounts and settlement of payments for electronic payment transactions. Refunds shall only be made in Indian Rupees and shall be equivalent to the Transaction Price received. Buyer shall bear any foreign exchange conversion risk, loss, charges or fees, if any. For electronics payments, refund shall be made through the online Facility using NEFT / RTGS or any other online banking / electronic funds transfer system approved by Reserve Bank India.
Refund shall be subject to the buyer complying with the provisions of the User Agreement and the rules and policies made hereunder and the Company shall have recourse to such refund in case of any misuse by buyer.